Data usage is wrong in account

[beth1791]

I checked my data usage and it says I’ve used over 700MB in 3 days and yet my data usage screen shows much less. How is this possible? Screen shots attached 

[BKNS27]

@beth1791 

The date for the 740.04mb is probably a glitch in the system. 
Next time instead logout then login back in your account. Just refresh your browser page. Click on the circular arrow on the top left of the page.

[Timer]

@beth1791 

check this

data usage wrong information

same your issue maybe you read all and you get some info.

[softech]

@beth1791   two things:

1. The info you saw could be cached and not correct.  Try to use Incognito mode or a completely different browser (Edge/Firefox/Chrome) to login to My Account to get the most updated information.   

2.  Usage History page.  There is a glitch with the filter on the page.  You cannot filter the date and type immediately when you are on the page.

check my post about the issue, it could be a reason why it is not showing up all the usage:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Usage-History-page-Filter-problem/td-p/84...

[beth1791]

Ok, this is weird. I had to log in again just now and my data usage is changed to where it should be

[MrSpock]

@beth1791 Hello you may have to delete your cache and cookies or use a different browser in incognito mode then reboot your computer or device and see if that updates your account

[Meow]

For most accurate data (and other type) usage do a download usage.

Page might not be that accurate.

Let us know what downloaded Excel file is telling you.