Data stopped working

[Isola_tropicale]

On Tuesday, after never having an issue, my data just stopped working. I've tried resetting my phone to factory settings, I have data remaining. Help!?!

[srlawren]

@Isola_tropicale if data previously worked on PM with this phone and a factory reset didn't resolve it, there must be an issue with your account.  As already mentioned by @SD08, it's time to private message the moderator team for assistanct.

[Isola_tropicale]

nope i still have a bunch left of my add on, and iwas really careful not to use it (ie. turned date off when i was on wifi)

[mimmo]

is data addon listed in your addons section?  ie could you have used all your data?

[SD08]

Perhaps it's time to have a moderator look at your account to check if anything is out of order.

Click this Moderator_Team link to private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your phone number.

[Isola_tropicale]

Already tried all this 😞

[SD08]

Here's a data troubleshooting checklist, courtesy of @Luddite:
http://productioncommunity.publicmobile.ca/t5/Discussions/No-data-near-Renewal/m-p/134842/highlight/...