Data stopped and all rewards history missing.

[Pogizzle]

My wife's phone was renewed with 90Day Unltd Province Wide Talk/Unlimited Text/12GB data on February 12, 2017 and now the add-on is missing. I looked at the usage history and can only see about 4,531MB of data used from Feb 12 to now. Is there any reason why this add-on was removed? She didn't even get a warning about excessive data usage. Or was this a system error?

Also when I was investigating her account, all of the history of her Rewards is missing. She's always used Auto Pay and she had 2 refferals. I'm not sure what happened. It seems like it all of the sudden in within the last 12 hours.

Any MODs online that can help me out? I can private message her number.

[will13am]

@Pogizzle, what addon are you referring to?  The plan attributes you refer to are those of the fall promotion.  It does sound like your account got messed up somehow.  As suggested by @NDesai, send a private message to a moderator and they will look into the problem tomorrow.

[NDesai]

I think mods are gone for the day. But send private message to one of them and they will get back to you tomorrow morning.