Data signal

[Manpreetkaur21]

Data is not working whyy

[esjliv]

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@Manpreetkaur21 wrote:

It renewed today but again data is not working 

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@Manpreetkaur21  -

Are all other services working? Ensure the data option is turned on and perform a reset of your network settings on your device.

If the data still does not work and perhaps it never did?? Check the APN settings: https://www.publicmobile.ca/en/bc/get-help/articles?q=apn

Check your self serve account to ensure the Data Line reset and is showing. IF not, contact the Customer Support Agents. Perhaps it failed to reset.

https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

[Manpreetkaur21]

It renewed today but again data is not working 

[BKNS27]

@Manpreetkaur21 

Check your data setting to see if it is enabled. What phone are you using so we can help you further.

[Anonymous]

@Manpreetkaur21 

go sign in to Self-Serve, to review your account,history Data Usage, any left,

when your data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges,

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agen

• you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[0PX9O4]

Is this a new account or did data stop working for you recently? If so, when?

What plan are you on and when was it renewed?