Data service issues

[pjstachow]

I was in Princeton British Columbia last night January 6th and I had voice call service working text messaging services working but data was not working it worked for a while and then at midnight it just stopped working fortunately I was traveling and when I reached the next cell tower My data started working again My question is what's going on with the service? To resolve the data issue, while I was in Princeton British Columbia I shut off my VPN rebooted my phone and when everything started up again I still did not have data service My phone indicated that I had G5 but there was an exclamation mark through the data icon.

Your help would be much appreciated thank you and kind regards

[softech]

---

@BKNS27 wrote:

Also check if there is an outage on the tower near you.

https://istheservicedowncanada.com/status/telus/map 

---

@BKNS27 

I understand many regulars here like to suggest others to check this site,  however, this is not a reliable source, and it should not be relied upon for checking network outages.

First, the site is not official, and the numbers shown are voluntarily reported by users.

Also, the reports number for each carrier is the total reported issues for Wifi, TV, Total Blackout, E-mail,  Phone (could be mobile calls or Home Phone) and Internet (similarly, unclear if home internet and mobile).  It can be deceiving for members here who are concern with only issues with the mobile services

And as an example of Vancouver reports on the site, it shows 124 reports in the past 15 days, and 6 most recent report in the Vancouver area are

• TV - 17 hours aga
• Internet - 2 days ago
• Internet - 2 days ago
• Internet - 2 days ago
• Internet - 2 days ago
• Wifi - 2 days ago 

As said, those Internet issues are unclear if the are related with Home Internet or Mobile.  Also, the most recent reports are from multiple days, those numbers are no way a reflection of current issue.   It is at max a reference to how reliable the services are over a 15 days period.

The Vancouver example I brough up is not a one off, in fact all areas have similar pattern.   With all different issues reported as a single number to the carrier, with small voluntarily samples from over multiple days.  I do not believe this site is suitable to recommend at all

---

@slusagm wrote:

https://www.telus.com/en/bc/outages

---

@slusagm 

the site is more reliable as it is an official Telus outage site. 

However, do keep in mind that the site tends to focus on network issues in BC and AB as that is Telus "home base".  The site is not very reliable when it comes to  issues in other provinces where Telus relies on Bell network.  Also, usually it will only report major outage and miss out on small local network issues

[slusagm]

i checked Telus Outage map but there is any issue now
https://www.telus.com/en/bc/outages

were you using Automatic network mode? Princeton, BC should have full 5G and 4G network.  So, maybe you can try to switch between

Also, you sure not a problem with VPN?  Which VPN provider you are using?  Some suggest you need to change the VPN Protocol to get it connected.  Lately, there are some VPN issue with some provider, some need to change to WireGuard or OpenVPN-TCP to get it working

[BKNS27]

@pjstachow 

Reset the Network setting on your phone.

Also check if there is an outage on the tower near you.

https://istheservicedowncanada.com/status/telus/map