I tried everything but the problem remains unsolved. I haven’t been able to access the internet for half a month since I activated it. Please let me know the refund process.
did you remember to remove the old provider sim card , or disable old provider eSIM
and you tried Reset network settings after a device reboot?
if you tried and still do not have data, ask PM for further assistance. Please open ticket with PM support:
1. Open ticket via Chatbot (need access to My Account):Athttps://widget.telus.tiia.ai/publicmobile/publicmobile.html Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" (if unable to receive 2FA via SMS, click "Didn't Receive code" or "Resend Code", then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail) 2. If you have trouble with Chatbot or you don't have access to My Account:Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 **Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
