Data problem

[Vickyloo]

I cannot seem to access my data since signing up 2 weeks ago

[geopublic]

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@Vickyloo wrote:

I cannot seem to access my data since signing up 2 weeks ago

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@Vickyloo  Why did you wait two weeks? If you have an iPhone reset network settings if you have an Android.

Make sure data is turned on and you have the correct APN settings.

[Staliger]

@Vickyloo So you don't have data since start? Did you check your self-service account and APN settings on your phone? Can you send MMS?

[pharaohpeter]

@VickylooIf you are using an android phone, you might have to set up the APN settings.

Here's the link for all the compatible public mobile phones that require specific APN settings.

Good luck!! If you need anything do not hesitate to ask us!

[Triguy]

Check your self serve account to see under data and add-ons to see if any amount is listed.  If no amount is showing then you have used up your data.  You can purchase an add-on if 1GB for $15.  Try rebooting your phone.  Also check your APN settings.

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these setting.

[JoyLuck]

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@Vickyloo wrote:

I cannot seem to access my data since signing up 2 weeks ago

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Is your cellular data turned on in settings?

[popping]

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@Vickyloo wrote:

I cannot seem to access my data since signing up 2 weeks ago

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Which phone are you using?

If you have a LG phone, you need to do a network reset after changing provider before data working again.

Restart your phone and let PM SIM card to configure your phone automatically.

[Dunkman]

@Vickyloo 

More details would be helpful.

Does talk and text work?

Which model phone?

Which plan did you sign up?

A few things to try:

Reboot phone

Network reset

Toggle airplane mode on, then off.