Data not working

[rickersilken]

Hi there, 

I am wondering why I am having troubles with data. It is not working. I tried all methods such as, restarting phone, taking SIM out and putting it back in, resetting network settings. It's possible that I am updated to IOS 15.4, but why would software be an issue? Still no luck. Anyone got a solution? 

[CountyDownIeUk]

When you go to setting, cellular, scroll down......are your switches on or off?

[rickersilken]

I will try downgrading for now. But its risky. I am not confident with how reliable downgrades are. 

[Anonymous]

 @rickersilken : This information might be useful. The thing we're looking to check and hopefully change is whether the phone settings can be changed from IPv6 to IPv4.

[rickersilken]

Thanks for sharing! 

LOL nope. It shows its running data but I can't use the hotspot. It is "greyed" out. 

[BKNS27]

@rickersilken 

This might be a dumb question but did you check if you enabled the Cellular Data?

Go to Settings>Cellular>enable Cellular Data.

[rickersilken]

Thanks for the input!

I will possibly downgrade but I am not sure if I want to risk it. 

I have made sure no errors are being shown as as well as being out of data. I pay currently for 10gb

[Anonymous]

 @rickersilken : This is a known problem. If you're in to some technical fiddling there _might_ be a workaround but we haven't proven it out yet. You could give it a go. But otherwise, the other method is to go back a version. You're on a beta. These are the risks with beta versions of any software.

[VIP_Tech]

Hi @rickersilken 

Log In Self-Serve, and check your history usage any left data,

maybe you use all data then is will be stop until next renewal cycle, or purchase Add-ons.

1. try to do reset your network settings,

2. try downgrade iOS some report has a issue with data.. How to uninstall iOS or iPadOS beta software - Apple Support

if needed get in touch with  Customer Support Agent (publicmobile.ca)

if SIMon, can't submit a ticket send Private Messages to Customer Support Agent

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