Data not working.

[isabellelabelle]

Hello everyone hope you are all doing well.

This my first day and it's not starting well. I have 8gb with my plan and i try to use some data

It's telling me that i'm off line. Not sure what to do to make it work.

I'm this close to go back with virgin.

[Osaga]

I know this has been solved but I just wanted to add that I had issue with data not working and call and text worked.. so I followed the suggestions in this post, changed the APN setting to match what was suggested and still no data... and then, I decided delete the APN and retyped all in and now everything working... so at times, maybe thats all it needs

[Dankaroo]

@Anonymous

When it comes to old devices or outdated version if we are talking software, companies draw a line in the sand that they do not cross because it does not equal profitability.

As standards, speed, controls and scopes change (both in device manufactured and in cellular services) this can result in legacy devices like the clients, needing to jump through hoops so to speak to work.

It's unfortunate the APN adjustment wasn't automated like most of us would be used to but alas the customer was fortunately able to get up an running by thuroughly verifying their APN settings.

You are right to say that most if not all mobile devices out there should be compatible with the service. Although it is entirely possible for the model maker to release updates to further improve older devices and their compatibility, unless they charge a fee for it and there is enough demand, they will probably never bother.

[Anonymous]

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@stonechucker wrote:

@isabellelabelle, can you find your phone on This page and check your APN settings again?

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Well, I'm back. He said.

Oracle to the rescue.

 @stonechucker:

So the difference I saw with the screenshots provided by her was that the APN Type was to be blank rather than what I've more frequently seen here as a string of codes or what was suggested to her before with internet + mms.

Why?

Shouldn't APN settings be about the provider and not the phone? Why would one phone need one thing and another phone need another when they're connecting to the same provider?

Then, what's more confusing is that the only model on there was the S Duos 3 not S3. It doesn't even show the options that she listed.

So how did this work?!!! 🙂

[stonechucker]

@Dankaroo, I’m referring to marking the appropriate post as the solution, rather than a random selection.

[Dankaroo]

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@stonechucker wrote:

@isabellelabelle, glad you were able to find assistance from my shared link.  Welcome to Public Mobile.

Maybe next Time you can reference the actual post that resolved your issue.

---

I am not sure what you mean by reference but I do believe in their reply they credited your response ( the one with the link). Was there something else?

[stonechucker]

@isabellelabelle, glad you were able to find assistance from my shared link.  Welcome to Public Mobile.

Maybe next Time you can reference the actual post that resolved your issue.

[krazykiwi]

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@isabellelabelle wrote:

Hey I just want to thanks everyone who tried to help me out with this issue.

It took over an hour to find the problem 1 minute to fix. The moderator should be a bit quicker to reply to messages. anyhow...im going home now..finally 

Hope you have a great nite.

thank you so much

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You are welcome, and remember to come here first when looking for answers. The community is full of knowledgeable people.

[isabellelabelle]

Hey I just want to thanks everyone who tried to help me out with this issue.

It took over an hour to find the problem 1 minute to fix. The moderator should be a bit quicker to reply to messages. anyhow...im going home now..finally 

Hope you have a great nite.

thank you so much

[isabellelabelle]

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@krazykiwi wrote:

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@isabellelabelle wrote:

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@stonechucker wrote:

@isabellelabelle, can you find your phone on This page and check your APN settings again?

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@stonechuckeromg dude!!! 

ITS A BREAKING NEWS...ITS WORKING..MY DATA IS WORKING GUYS...

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I am so happy to hear it. Do you know what did it?

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

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@krazykiwithank you yes i went here

https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-s-duos-3

and follow the instruction..i thought i did before but not sure what i did different. 

thank you so much guys for all your effort to try to solve this issue.

@stonechuckerthank you for the link my friend it worked.

@CS_Agent

shame on you for not helping me..

[krazykiwi · Accepted solution]

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@isabellelabelle wrote:

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@stonechucker wrote:

@isabellelabelle, can you find your phone on This page and check your APN settings again?

---

@stonechuckeromg dude!!! 

ITS A BREAKING NEWS...ITS WORKING..MY DATA IS WORKING GUYS...

---

I am so happy to hear it. Do you know what did it?

EDIT: With that being said your MMS (texting pictures) should be working too!

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

[isabellelabelle]

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@stonechucker wrote:

@isabellelabelle, can you find your phone on This page and check your APN settings again?

---

@stonechuckeromg dude!!! 

ITS A BREAKING NEWS...ITS WORKING..MY DATA IS WORKING GUYS...

[krazykiwi]

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@isabellelabelle wrote:

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@Anonymous wrote:

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@isabellelabelle wrote:

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@Anonymous

 its a 4.4.2

is that make sence?

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Well how 'bout that...that's the same one I'm looking at. Although mine is not stock.

Settings/Mobile network/Preferred network type. See what all you have in there.

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@Anonymous

i only see settings/mobile network/ then i see mobile data

                                                       data roaming 

                                                       access point names

                                                       network mode

                                                       network operators

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Waht is under Network Mode?

[krazykiwi]

Ok, just going to try to find some info on it. 

In the meantime try these even if you have done it before. Ask if you do not know how to do it.

- are you able to do an update, probably not because of the age of the version.

- switch airplane mode on then off,

- reset network settings

- Turn phone off - remove sim - turn phone on - let it find no service - turn phone off - insert sim then turn phone on

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[isabellelabelle]

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@Anonymous wrote:

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@isabellelabelle wrote:

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@Anonymous

 its a 4.4.2

is that make sence?

---

Well how 'bout that...that's the same one I'm looking at. Although mine is not stock.

Settings/Mobile network/Preferred network type. See what all you have in there.

---

@Anonymous

i only see settings/mobile network/ then i see mobile data

                                                       data roaming 

                                                       access point names

                                                       network mode

                                                       network operators

[Dankaroo]

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@krazykiwi wrote:

@Dankaroo

Your latest comments prove that you do not understand how PM works. There are us and then there are the MODs, no separate representatives and specialist as you suggest. Just us and them! That is it! 

So the person she had contact with is the "specialist" albeit the next time she responds she may get a different MOD but she may not.

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Just trying to help them get in touch with the highest level of support. No offence.

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[stonechucker]

@isabellelabelle, can you find your phone on This page and check your APN settings again?

[Anonymous]

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@isabellelabelle wrote:

---

@Anonymous

 its a 4.4.2

is that make sence?

---

Well how 'bout that...that's the same one I'm looking at. Although mine is not stock.

Settings/Mobile network/Preferred network type. See what all you have in there.

[isabellelabelle]

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@krazykiwi wrote:

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@isabellelabelle wrote:

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@Anonymous wrote:

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@isabellelabelle wrote:

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@Anonymous wrote:

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@isabellelabelle wrote:

Hi guys i just want to thanks everyone for your help and time.. Please lets not argue about this anymore. At this time im waiting for a moderator to help me out on this. I already sent them a few messages with the link of this topic.

I will let you know what they say and if it works. 

Hopefully @CS_Agent

wont ask me to turn off and turn my phone on..seriously??

---

So, no luck finding 3G, 4G etc I guess? Truly this is not rocket science. We're right here. But if this self-help system is not working for you then another option is to go to a store and maybe someone there could get things going. Dank will like that idea. The store where you bought the SIM maybe. Did you have someone activate the account or did you do it yourself?

Just, rather than waiting around for the replies from them that you're finding to be inadequate.

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@Anonymous

i would like to try i dont know how to..

i did it online myself i bought the SIM at london drugs highly doubt they will help me.

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Can you please go into the Settings and scroll all the way to the bottom and touch About phone and find Android version and tell us what you have.

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@Anonymous

 its a 4.4.2

is that make sence?

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Oh wow, that is old. I believe it is up to 9.0 now

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@krazykiwi

lol yeah dont judge me please 

[krazykiwi]

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@isabellelabelle wrote:

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@Anonymous

 its a 4.4.2

is that make sence?

---

Oh wow, that is old. I believe it is up to 9.0 now

[isabellelabelle]

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@Anonymous wrote:

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@isabellelabelle wrote:

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@Anonymous wrote:

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@isabellelabelle wrote:

Hi guys i just want to thanks everyone for your help and time.. Please lets not argue about this anymore. At this time im waiting for a moderator to help me out on this. I already sent them a few messages with the link of this topic.

I will let you know what they say and if it works. 

Hopefully @CS_Agent

wont ask me to turn off and turn my phone on..seriously??

---

So, no luck finding 3G, 4G etc I guess? Truly this is not rocket science. We're right here. But if this self-help system is not working for you then another option is to go to a store and maybe someone there could get things going. Dank will like that idea. The store where you bought the SIM maybe. Did you have someone activate the account or did you do it yourself?

Just, rather than waiting around for the replies from them that you're finding to be inadequate.

---

@Anonymous

i would like to try i dont know how to..

i did it online myself i bought the SIM at london drugs highly doubt they will help me.

---

Can you please go into the Settings and scroll all the way to the bottom and touch About phone and find Android version and tell us what you have.

---

@Anonymous

 its a 4.4.2

is that make sence?

[Anonymous]

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@isabellelabelle wrote:

---

@Anonymous

i would like to try i dont know how to..

i did it online myself i bought the SIM at london drugs highly doubt they will help me.

---

Can you please go into the Settings and scroll all the way to the bottom and touch About phone and find Android version and tell us what you have.

[krazykiwi]

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@isabellelabelle wrote:

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@krazykiwiso i can txt yes its working it look like my photo messaging is not sending..not working

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Try to find the Network type that @Anonymous mentioned?

[isabellelabelle]

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@krazykiwi wrote:

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@isabellelabelle wrote:

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@krazykiwi wrote:

---

@isabellelabelle wrote:

---

@krazykiwi wrote:

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@isabellelabelle wrote:

Hi guys i just want to thanks everyone for your help and time.. Please lets not argue about this anymore. At this time im waiting for a moderator to help me out on this. I already sent them a few messages with the link of this topic.

I will let you know what they say and if it works. 

Hopefully @CS_Agent

wont ask me to turn off and turn my phone on..seriously??

---

I will ask 1 last question, are you able to send MMS?

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@krazykiwi

Yes its working 

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AH ha, So you are able to send a picture via text, This says you APN should be fine and something else is preventing data use.

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@krazykiwi

ok so i try to send txt messages to 2 of my friends at the same time. it worked. im trying to send a picture and it doesnt work.

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So MMS isn't working but SMS is. So then it is an APN issue.

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@krazykiwiso i can txt yes its working it look like my photo messaging is not sending..not working

[krazykiwi]

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@isabellelabelle wrote:

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@krazykiwi wrote:

---

@isabellelabelle wrote:

---

@krazykiwi wrote:

---

@isabellelabelle wrote:

Hi guys i just want to thanks everyone for your help and time.. Please lets not argue about this anymore. At this time im waiting for a moderator to help me out on this. I already sent them a few messages with the link of this topic.

I will let you know what they say and if it works. 

Hopefully @CS_Agent

wont ask me to turn off and turn my phone on..seriously??

---

I will ask 1 last question, are you able to send MMS?

---

@krazykiwi

Yes its working 

---

AH ha, So you are able to send a picture via text, This says you APN should be fine and something else is preventing data use.

---

@krazykiwi

ok so i try to send txt messages to 2 of my friends at the same time. it worked. im trying to send a picture and it doesnt work.

---

So MMS isn't working but SMS is. So then it is an APN issue.

[isabellelabelle]

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@isabellelabelle wrote:

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@krazykiwi wrote:

---

@isabellelabelle wrote:

---

@krazykiwi wrote:

---

@isabellelabelle wrote:

Hi guys i just want to thanks everyone for your help and time.. Please lets not argue about this anymore. At this time im waiting for a moderator to help me out on this. I already sent them a few messages with the link of this topic.

I will let you know what they say and if it works. 

Hopefully @CS_Agent

wont ask me to turn off and turn my phone on..seriously??

---

I will ask 1 last question, are you able to send MMS?

---

@krazykiwi

Yes its working 

---

AH ha, So you are able to send a picture via text, This says you APN should be fine and something else is preventing data use.

---

@krazykiwi

ok so i try to send txt messages to 2 of my friends at the same time. it worked. im trying to send a picture and it doesnt work.

---

@krazykiwi

did we just found the freaking problem???? omg..but i screenshot what i see on APN..what did I do wrong..?

[isabellelabelle]

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@krazykiwi wrote:

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@isabellelabelle wrote:

---

@krazykiwi wrote:

---

@isabellelabelle wrote:

Hi guys i just want to thanks everyone for your help and time.. Please lets not argue about this anymore. At this time im waiting for a moderator to help me out on this. I already sent them a few messages with the link of this topic.

I will let you know what they say and if it works. 

Hopefully @CS_Agent

wont ask me to turn off and turn my phone on..seriously??

---

I will ask 1 last question, are you able to send MMS?

---

@krazykiwi

Yes its working 

---

AH ha, So you are able to send a picture via text, This says you APN should be fine and something else is preventing data use.

---

@krazykiwi

ok so i try to send txt messages to 2 of my friends at the same time. it worked. im trying to send a picture and it doesnt work.

[isabellelabelle]

---

@Anonymous wrote:

---

@isabellelabelle wrote:

Hi guys i just want to thanks everyone for your help and time.. Please lets not argue about this anymore. At this time im waiting for a moderator to help me out on this. I already sent them a few messages with the link of this topic.

I will let you know what they say and if it works. 

Hopefully @CS_Agent

wont ask me to turn off and turn my phone on..seriously??

---

So, no luck finding 3G, 4G etc I guess? Truly this is not rocket science. We're right here. But if this self-help system is not working for you then another option is to go to a store and maybe someone there could get things going. Dank will like that idea. The store where you bought the SIM maybe. Did you have someone activate the account or did you do it yourself?

Just, rather than waiting around for the replies from them that you're finding to be inadequate.

---

@Anonymous

i would like to try i dont know how to..

i did it online myself i bought the SIM at london drugs highly doubt they will help me.

[krazykiwi]

---

@isabellelabelle wrote:

---

@krazykiwi wrote:

---

@isabellelabelle wrote:

Hi guys i just want to thanks everyone for your help and time.. Please lets not argue about this anymore. At this time im waiting for a moderator to help me out on this. I already sent them a few messages with the link of this topic.

I will let you know what they say and if it works. 

Hopefully @CS_Agent

wont ask me to turn off and turn my phone on..seriously??

---

I will ask 1 last question, are you able to send MMS?

---

@krazykiwi

Yes its working 

---

AH ha, So you are able to send a picture via text, This says you APN should be fine and something else is preventing data use.

[Anonymous]

---

@isabellelabelle wrote:

Hi guys i just want to thanks everyone for your help and time.. Please lets not argue about this anymore. At this time im waiting for a moderator to help me out on this. I already sent them a few messages with the link of this topic.

I will let you know what they say and if it works. 

Hopefully @CS_Agent

wont ask me to turn off and turn my phone on..seriously??

---

So, no luck finding 3G, 4G etc I guess? Truly this is not rocket science. We're right here. But if this self-help system is not working for you then another option is to go to a store and maybe someone there could get things going. Dank will like that idea. The store where you bought the SIM maybe. Did you have someone activate the account or did you do it yourself?

Just, rather than waiting around for the replies from them that you're finding to be inadequate.

[isabellelabelle]

---

@krazykiwi wrote:

---

@isabellelabelle wrote:

Hi guys i just want to thanks everyone for your help and time.. Please lets not argue about this anymore. At this time im waiting for a moderator to help me out on this. I already sent them a few messages with the link of this topic.

I will let you know what they say and if it works. 

Hopefully @CS_Agent

wont ask me to turn off and turn my phone on..seriously??

---

I will ask 1 last question, are you able to send MMS?

---

@krazykiwi

Yes its working