Data not working with my iphone 8 plus (model #A1897)

[canadajjz]

Just ported from speakout yesterday. somehow data never worked.

Current Cellular Data setting:

APN   isp.mb.com

Username  empty

Password   empty

Thanks in advance!

[Anonymous]

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@ellatheyaestebr wrote:

it was the step by step thing which is an old post. I Reset my Network, I reinsert my sim, turned it off but still nothing

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Please check out the whole thread. Someone more familiar with Apple will likely be along some time soon. I'm not.

[ellatheyaestebr]

it was the step by step thing which is an old post. I Reset my Network, I reinsert my sim, turned it off but still nothing

[Anonymous]

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@ellatheyaestebr wrote:

hey I followed your steps but still not working, I also have Iphone 8 plus

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 @ellatheyaestebr 

Not sure which post you're replying to but did you try the suggestions in the whole thread? Do you have data left? Did data ever work on this phone with Public Mobile?

[ellatheyaestebr]

hey I followed your steps but still not working, I also have Iphone 8 plus

[Luddite]

@canadajjz Try changing APN to sp.mb.com. Shouldn't matter but sometimes does.

[gblackma]

@canadajjz  sync to iTunes
1. Insert new working SIM - do not turn phone on (if SIM is already in, turn off)
2. Connect to computer with USB cable.
3. Start iTunes if it doesn't auto run
4. iPhone will switch on. Wait until iTunes registers it and checks for updates
5. Install the carrier profile update (if offered, if not, go to step 6)
6. Disconnect and restart. From @luddite.

[Jb456]

@canadajjz 

Can you plug phone into iTunes to see if it pushes any carrier updates or any updates at all to your phone? Thanks

[canadajjz]

@Jb456 Tried, also tried on an iphone 6 plus.

Same problem, data not working.

Thanks:) 

[pharaohpeter]

@Jb456Thanks for correcting me! I appreciate it

[Jb456]

@pharaohpeter  iPhones don't take APN settings like Android phones so the link you provided wouldn't really help in this situation. (Maybe some of the older iPhones 5 n under do but not the newer ones) what OP posted is all they need for their model. Provided they're on a plan with data. ( Example $15 plan without autopay has NO data)

Keep up the good effort though and welcome to Public Mobile as well 🙂

[gblackma]

@canadajjz reset your network settings.

Follow these steps to perform a network settings reset on the new iPhone 8 Plus:

1. Tap Settings to open the app.
2. Tap General.
3. Tap Reset.
4. Select the option to Reset Network Settings.
5. If prompted, enter the device password.
6. Confirm action.

Restart the phone if it doesn't, reenter your wifi if applicable,  enable data,  sms and mms to semd and receive from Android phones,  try sending an mms text message and to surf the net. Welcome to PM.  Stay safe 

[NDesai]

@canadajjz First make sure you have data available to use on your current plan. If yes, follow the troubleshooting steps shown here: https://www.payetteforward.com/iphone-cellular-data-not-working-heres-the-real-fix/

[pharaohpeter]

@canadajjzDid you check your APN settings on this site? https://apn-canada.gishan.net/en

Also once you put the APN settings, try to reboot your phone.

[Jb456]

3 things to try. Try one by one and see if one step gets data to work.

Try rebooting phone.

Network rest.  

Toggle airplane mode on, for 5 minutes then off.

Welcome to Public Mobile 🙂