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Data not working after topping off account

phlup
Great Neighbour / Super Voisin

Hi there, my data is not working after i topped off my account. My bill date it today and my visa expired and i just noticed and changed it. I’ve tried restarting my phone and it still is not working.

 

Please advise, thank you! 

1 REPLY 1

Dunkman
Oracle
Oracle

@phlup 

If you have a positive balance in your account. you could try the lost/stolen phone trick.  It seems to reset or restart plans.  Or if that does not work, manually load $1 to your account.  Again, another trick that resets account.    

 

To report your phone stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found. 

 

 

 

 

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