Data not working after switch to new data plan

[amuront]

After my previous 30 day 4G data plan expired on May 31st, I switched to a 10 day 500MB data plan on June 1st.  But since then, my data no longer works.

On the android phone, it shows a "Sign-in to network" page with "You need a data Add-on to access the web. Visit Self Serve to add more."

This is my account status:

[stonechucker]

If it's still in the available balance, you'll need to find the reactivate button.  If you're attempting to renew the same plan (early), you cannot do it without the help of the Moderator_Team.

[Slimshadee2k2]

Hello, my date expired so I paid for a new plan to start immediately. However, my plan  did not change the money is just in my balance. What do I do? As I need my data immediately 

[srlawren]

@amuront welcome to the Public Mobile community!  I'm happy @Shazia_K was able to fix you up quickly.  Also, thank you for posting an update to let us know all is well.  Cheers.

[amuront]

Shazia was able to looking into my account and fixed the issue for me.  Now my data works.

[Shazia_K · Accepted solution]

Hello @amuront,

I'm sorry to see that you're not getting access to your data, 

Can you confirm if your APN settings are set correctly? If yes, please send me a private message with your Public Mobile phone number and I will be glad to look into this for you.

Thanks,

Shazia