Data not working after change plan.

[Miguel924]

Hi.

I changed my plan today (it had finished yesterday). I have just made a $45 payment and selected a 4.5gb data plan. My account status is active, but I don't have access to internet.

I checked the apn settings and the are ok (they were also ok before changing my plan). 

Do you know what's the problem?

Thank you.

[Miguel924]

It's working now. 

I can't understand why a so expensive service falls every now and then...

[Miguel924]

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@geopublic wrote:

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@Miguel924 wrote:

Hi.

I changed my plan today (it had finished yesterday). I have just made a $45 payment and selected a 4.5gb data plan. My account status is active, but I don't have access to internet.

I checked the apn settings and the are ok (they were also ok before changing my plan). 

Do you know what's the problem?

Thank you.

---

@Miguel924  PM is experiencing issues with some accounts. It looks like you account has been affected. Some customers are reporting that they are back up and running so you need to be patient. In the meantime click here to report your issue.

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Hope this helps!

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I'll do that.

Thank you.

[Miguel924]

Still not working, but thank you for your comment.

[geopublic]

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@Miguel924 wrote:

Hi.

I changed my plan today (it had finished yesterday). I have just made a $45 payment and selected a 4.5gb data plan. My account status is active, but I don't have access to internet.

I checked the apn settings and the are ok (they were also ok before changing my plan). 

Do you know what's the problem?

Thank you.

---

@Miguel924  PM is experiencing issues with some accounts. It looks like you account has been affected. Some customers are reporting that they are back up and running so you need to be patient. In the meantime click here to report your issue.

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Hope this helps!

[Lieux]

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@Miguel924 wrote:

Hi.

I changed my plan today (it had finished yesterday). I have just made a $45 payment and selected a 4.5gb data plan. My account status is active, but I don't have access to internet.

I checked the apn settings and the are ok (they were also ok before changing my plan). 

Do you know what's the problem?

Thank you.

---

There is a problem with some accounts today...you can try the lost stolen trick...go in your self-serve account and tab PLAN/OPTIONS and click on PHONE LOST/STOLEN. Close your phone few minutes and open it again and reactivate your service.

If nothing helped write a message here....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.