Data not added

[Bessy]

I purchased 200mb of extra data on 29 Oct but my account says I have no data add-on on my account. It says I have used 100% of 1Gb but it should say 1.2Gb if I had used my add-on.

[HALIMACS]

You do it this way, @Bessy 

Regrettably, there is no telephone support for account-related matters.

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

[Bessy]

Can anyone tell me how to contact a PERSON to resolve the problem of data I bought not being added to my account. The Chatbot is useless and there doesn't seem to be any way to het anyone to address the issue. After 3 hours of being sent round in circles I am so sick of Public Mobile. The link to send a message to Customer Service doesn't work (a constant "Oops spmething went wrong" message) and there is no telephone number to TALK to someone. 

[BKNS27]

@Bessy 

Try rebooting your phone by powering off then back on to see if that helps.

[kb_mv]

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@Bessy wrote:

I purchased 200mb of extra data on 29 Oct but my account says I have no data add-on on my account. It says I have used 100% of 1Gb but it should say 1.2Gb if I had used my add-on.

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@Bessy If your account shows that you successfully purchased 200MB of data on the 29th and you do not see it under "Add ons", it has been used up.

[esjliv]

@Bessy - 200mb is not a lot of data. EDIT To add, it could be all used up by now. To check details usage in My Account, note that data usage is added in the details section every 12 hours. So you won't see what was used today, until tomorrow sometime. DOWNLOAD the data, instead of using the snapshot view in My Account, as it is more accurate.

If the cache data on your account is not refreshing or still not showing what you expect, another way to check your data balance is to call 611 from your device. This will give you the remaining balances of your plan and data that is left on your account.

[hairbag1]

@Bessy 

for now, try this...

[JRod]

@Bessy 

Clear the cache and browsing data from your browser and then re-login to the account. Under the overview there should be an add-on section to show you your usage of the add-on. Double check that it is there as that is where the usage of the add-on would be shown.

I’d also double check on the payments tab as well as on your credit card to make sure you were indeed charged for the add-on.

If you were charged for the add-on and it’s not showing or allowing you to use it you’ll have to contact customer service. 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).