Data issue in LTE+

[MBond]

@CS_Agent 

I am having an issue with data.

When my phone goes to LTE+ I do not have any data. This issue started recently.

I have a Samsung Galaxy S21FE 5G

I do see also that it is on the list for VoLTE but I do not have a setting to enable that, an I am wondering if that may be the issue.

I jump between 5G and LTE+ quite often and it is becoming an issue.

Can someone please advise and perhaps look into my account to ensure all is set correctly.

Thank you

[Rororo]

Ok nevermind, I think the issue was I had a payment failure (expiry date changed on card) and I only got the notification now. So PM shut off my data, wish there was more of a notice.

[hTideGnow]

HI @Rororo 

the 5G data issue is nationally , so, not sure if you are impacted by that.

[Rororo]

I'm on Ontario. I've created a ticket

[CSA_PM]

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Rororo 

where you are at?  there are some ongoing service issue

https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-Degradation-Outage-in-West-Vancou...

[Rororo]

Same issue on my S23 FE. Calls and SMS fine but absolutely no data on 5G or LTE

[Dunkman]

@MBond 

Nothing to do with VoLTE (affects calling) and your phone should be compatible with VoLTE with PM.  

Is this issue only in one certain area?  Or different locations around the city/town?  

If physical SIM card, may want to try the SIM card in another phone. This will help determine whether physical  SIM card issue versus PM service problem.  

[hTideGnow · Accepted solution]

hi @MBond 

Try Reset Network Settings first, then lock your data to 4G or LTE and see if it works better.  And make sure you disable Data Saver and Power Saver mode to test

of course, make sure you have latest OS update.

if same, you need to contact CS_agent the proper way, not just tagged them here but to submit a ticket

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage