Data is not working

[rjandj]

For some reason, my data is not registering on my cell phone.  I have ample data (156/1054), and no where close to my limit, but my phone will only connect to the internet when I'm on wifi.

[CS_Agent]

Hi @Eevenson,

We've responded to your private message. Please check your inbox.

Cheers,

Syed

[Franz1986]

try reset your network<<< thats what i did on my LG G4

[jp2]

Is it possible you used all of your data?

Double and triple check your APN if it still doesn't work send a private message to the mods.

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[Eevenson]

@CS_Agent

Hello I have an LG G5 and I cannot get the data to work. I have tried applying the apn settings which did not work. I then factory reset my phone to try to get it to work and to no avail. 

Can you please help me with this I am at a loss. 

Thank you for your time and consideration,

Eevenson

[CS_Agent]

Hello @Franz1986,

We've responded to your PM. Please check your inbox 🙂

Thank you,

Syed

[Franz1986]

i have a LG G4 and data is not working i need real APN settings 

or something to make it going

[mimmo]

Did you set up your Apn settings?

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

[Franz1986]

its working for text msg and calling but no data at all,,  no this is not a new phone,, koodo was my previous provider

[stonechucker]

@Franz1986, if you need assistance, you need to tell us more.  Is this a new plan, did data work before, does it seem like other services work.....

My data doesn’t work doesn’t give us any clue as to how to help you.

[Franz1986]

my data is not working

[jp2]

@jaythakkar1 am I losing my mind or did you somehow delete your OP? 

[jp2]

For data to work on your phone using the Public Mobile network you must setup the APN (Access point names) settings. Click here to see the APN setup article.

Please note even if you have a 3G speed plan it will still show you are on the 4G LTE network they just throttle you to 3G speeds. It may take up to 72 hours for the throttle to be applied to your account so enjoy the high speed while you have it.

[jaythakkar1]

Yes i was not in Canada for a month so changed the SIM outside canada. 

How can i get APN settings?

[jp2]

@jaythakkar1 Have you recently renewed or changed plan?

Did u update your phone?

Get a new sim?

Have you tried restarting the phone?

[rjandj · Accepted solution]

Thanks for all the replies everyone.  Not sure what happened yesterday (perhaps it was an outage as our house internet went down too).

I've done a hard reboot of my phone, and it seems to be working now.

Toggling airplane mode, etc...all the soft reboots...did nothing.

Had to do a hard reboot.

[LEGO]

@rjandj There was a network problem across Canada yesterday, but it should be resolved by now. Looks like there's a few issues still going on. Maybe you are in affected area?

Please, check here: click here

Have you tried to restart your phone?

[matbasm]

@rjandj, Since this was working previously, has anything happened since the last time you were able to use data?  Did you go through an account renewal?  Did you go out of the country temporarily?  Have you checked your APN settings? 

If you have more info, perhaps someone will be able to help you here.

If it is a problem on the network (Publick Mobile) side, then you would need the assistance of the moderators (via private message).

If needed, click here to send them a private message.
Information regarding the moderators team can be found by following this link.