Data add on

[Wil4rdus]

Purchased data add on but not showing. Payed twice already for the add on but still haven’t showing on account. Whats wrong?

[srlawren]

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@geopublic wrote:

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@Wil4rdus  The extra payment will go to your account funds balance and will be used first automatically on your next plan renewal. To verify the amount is part of your balance dial 611 or check via selfserve.

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@Wil4rdus for more on this:  Excess Available Funds

@GinYVR thanks for the tag 🙂

[geopublic]

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@Wil4rdus wrote:

Thank you very much. I am still new to this and it did resolve my problem. Will just wait on my credit card to see how much was deducted. Since I did it twice with the credit card payment. 

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@Wil4rdus  The extra payment will go to your account funds balance and will be used first automatically on your next plan renewal. To verify the amount is part of your balance dial 611 or check via selfserve.

[Wil4rdus]

Thank you very much. I am still new to this and it did resolve my problem. Will just wait on my credit card to see how much was deducted. Since I did it twice with the credit card payment. 

[GinYVR · Accepted solution]

@Wil4rdusDid you follow this guide that was created by @srlawren? Purchasing add on is a 2 step process.