Data add on Not giving me what I paid for

[Jenniferhacking]

Paid for 2 g of data and it's only showing up as 1. ? Why is that

[Mary_M]

Good morning @Jenniferhacking,

thank you for flagging this to us! Data add-ons can be stacked - but if you notice that the correct amount of data does not show up on your self-serve account, please feel free to send us a private message. We're more than happy to verify your account and ensure that you get what you paid for 🙂

I look forward to your reply!

Mary

[NDesai · Accepted solution]

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wetcoaster wrote: 
@ShawnC13

Canada wide data add-ons can indeed be stacked. (different kettle of fish for US roaming add-ons!).

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I can vouch for that 🙂

[wetcoaster]

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@ShawnC13 wrote:

@Jenniferhacking, I am not sure if the addons can be stacked.  Your credit card can be charged for both of those but check on your online account and see if you have the equivalent $$$ for the second addon in "available funds"  I am not positive about the stacking of addons and hopefully someone will be able to confirm or not my thoughts.  Or

you will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

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@ShawnC13

Canada wide data add-ons can indeed be stacked. (different kettle of fish for US roaming add-ons!).

[ShawnC13]

@Jenniferhacking, I am not sure if the addons can be stacked.  Your credit card can be charged for both of those but check on your online account and see if you have the equivalent $$$ for the second addon in "available funds"  I am not positive about the stacking of addons and hopefully someone will be able to confirm or not my thoughts.  Or

you will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[Samianauman]

Sometime its takes time to show up. 

But if you think it's taking longer then normal 
Send your email address
Phone number
SIM number
Explanation of issues

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

Hopefully they will get back to you soon. Thx