Data Plan Disappeared Today

[WaterlooJimbo]

I received a message from Public today saying that my account had 10 minutes left on it.  When I logged in, everything was paid and up to date.  I still have phone, but no data at all.  The website/help bot has been less than helpful.  I've been a customer for around 7 years, and I use preauthorized bank withdrawals to pay.  It should be noted that today was the first day of the next billing cycle for me.

Is anyone else having this issue?  Is there a working link to contact a support rep?

Thanks in advance!

[hairbag1 · Accepted solution]

---

@WaterlooJimbo wrote:

---

This shows how much data you've used since last renewal. You used up .01 of 9GB's...hardley any data used. Click on Usage Breakdown to see usage.

added...just ignore that 611 message.

[WaterlooJimbo]

[Anna60]

I also have had this issue for the last 3 or 4 cycles. And this time, it happened in a week's time. I have an 80GB plan and PM sent a text message saying we have used 75% already (in 1 week). There is no way that has happened! Any suggestions?? 

[WaterlooJimbo]

Now I see why you're the mayor, hairbag1.  My data service is restored, but as soon as it connected i got a new message from 611 saying that have used 95% of my data.  What the heck is going on?

[hairbag1]

@WaterlooJimbo 

no need to contact Customer Support...just try restarting your cellphone. If that fails, do a network reset.