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Data Help

JenniferLF
Great Neighbour / Super Voisin

I have activated subscription and my old carrier notified I am turned off, but I don’t have the data access on phone when I turn off wifi 

4 REPLIES 4

abridg
Great Neighbour / Super Voisin

I just swapped recently 

had physical sims with bell, after doing the application and setup with the eSIM it gave a notification to add the sim to device (otherwise you can scan a QR code in your email they sent) once done that and the app does the rest of the setup it took my iPhone maybe five minutes for it to switch over from providers.

i did have emergency services still on the physical sim but no call or data.

I removed the physical sim and rebooted the iPhone and it worked with no issues getting service for text/iMessage and calls

You could try going into the network settings and make sure the that the line is turned on and that your number shows just beneath it as well additionally ensure that data is turned on there as well and you network selection is set to automatic additionally if you did your transfer similar to mine with a physical sim to eSIM do ensure you remove that and reboot (good idea to reboot the phone anyway)

 

edit: sorry inside cellular setting on iPhone; tap “cellular data options” ensure that inside there you have 5g auto or LTE selected  and data mode set to standard.

@JenniferLF 

don't be discouraged, it is normal you need to perform some simple clicks when you change carrier

since you have an iPhone, the text might be just iMessage and not true text.  Can you confirm if you can make and receive calls?

and for Reset Network Settings:
Settings > General > Transfer or Reset iPhone > Reset > Reset Network Setting

** please note your bluetooth and Wifi saved connection will be cleared as well and you need to manually add them back after.   But the network reset is much needed in this case

JenniferLF
Great Neighbour / Super Voisin

Thanks for answering - I can text fine I have iPhone 13 and I have no idea how to reset network setting - I am beginning to regret this!

softech
Oracle
Oracle

@JenniferLF 

does voice call work? 

What phone do you have?

and try Reset Network Settings on the phone

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