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Data Discrepancy

roniellen
Great Neighbour / Super Voisin

I signed up for the $25 plan which says it includes 1 GB of data.  When I received my confirmation email it said the plan only includes 500 MB of data.  How much data does my plan actually have?

3 REPLIES 3

hTideGnow
Mayor / Maire

HI @roniellen  I guess they are still sending the old email.

 

it was used to be 500MB + extra 500MB If Autopay is enabled

 

it is now 1GB regardless.  So, login to My Account and you should see it showing 1GB

 

enjoy your new service

Meow
Mayor / Maire

Check what your self-serving account says about your data allowance and how much you still have it.

SMS/email might not be accurate 100%.

dust2dust
Mayor / Maire

Probably more poor messaging that this company is very good at. Log in to your account and check that it should say you have 1gb.

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