Hi,
for the last couple of billing periods, i have been noticing a huge discrepancy in my data usage as stated on my bill vs. what I actually use. Last month, the text came almost a week before the end of cycle, claiming I had used nearly all of my data (80gb at the time, which I promptly switched to an even bigger data subscription (more expensive as well, but only another $5 for 150gb), although thinking it odd as I rarely use even 20gb as a general rule, and not having time to look into it until later. When I did investigate my data usage, which is clearly stated in the app, it shows that my data usage has incurred less than 23gb in the last 60 days. Total. Not 80gb plus the 75gb claimed on this month’s cycle. So 155gb claimed, but 23gb actual on the bill.
what could this huge discrepancy be? Should I be concerned there is something weird going on behind the scenes on my iPhone ? Or is PM just extremely bad at math or hiding my actual data usage from me? Is there a way to request more detailed logs? I am considering changing providers, not just because of this issue, but would like to know before I make my decision. Thanks in advance for any advice/help on this subject. It’s a real head-scratcher for me.
@LanaLanz
