Hi, my plan renewed a few days ago but my data didn't. I just used up the remaining data from the last cycle so now I do not have any left. Please help!
Are you on a 3G plan? Apparently they apparently have issues renewing. Try DMing the moderators with your account info, PIN, and your issue so they can look into it for you.
@Hellzhavoc Are you on a plan with 3G data? If yes, there is a known bug where data does not reset. In this case, you will need to send a private message to the Moderator_Team with your account info.
If I do need Moderator assistance, what information should I provide?
Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information
In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number
What are the Contact Support’s hours of operation? Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)
____________________________________________ I am not a mod. Do not send me private message with your personal info. If you need to contact PM Customer Support Agent, Start a Chat to Create a Ticket OR visit the Get Help page.
