Data Add on not working

[smudge]

Hi everyone. I ran out of data on my plan, and so purchased a 200mb data  add on. However my data hasn't kicked in (it's been two days since I purchased the add on). 

1. The add on is active on my account 

2. I've restarted the phone

3. I don't have a data limit set on my phone. 

Has anyone else experienced this?

Thanks in advance!

Sathy

[smudge]

Thanks for the tips - I had tried those solutions - but here's what actually worked: 

Direct messaged support, then this morning I had the Add-On removed and funds credited. Unfortunately there was no message anywhere, so I had to figure this out for myself.

Added the $5 200mb bundle again, and now it works. I'm using 200MB because I'll switch over to a different plan in a few days, so don't anticipate using too much data right now. 

Thanks for your help!

[softech]

@smudge 

>   The addon is active on your account.. 

  So, it is showing on your list of add-ons there?  how much it shows that it has been used?  is it showing 0 used out of 200mb?

Any chance you can put your PM sim in another phone to test it?

[esjliv]

@smudge  - you are in Canada right...just checking.

200mb is not a lot of data if you are actively using it. So, 2 days ago you added it, and data has not worked at all since? 

Is your plan still active? Addons will only work on active public mobile plans.

Try toggling into/out of airplane mode.

@softech OP answered your question in #3. 🙂

[softech]

@smudge any chance you have set a data limit on your phone?  some people set it up on the phone to avoid data overage.   Check it and disable it if you have one

[Timer]

@smudge 

after purchased Add-ons do you did rebooting device, 

[smudge]

Thanks for this, will try the options you suggested!

[Outdoorsman]

@smudge 

hi there have been a few issues lately with the upgrades if you see it in your account and it hasn't kicked in you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437