Customer support agent

[Klucha]

Hi, 

is there a way to get help from c customer, support agent and how

[computergeek541]

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@BKNS27 wrote:

@Klucha 

You can contact by dm them directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

or click on the Chatbot and type in Submit a Ticket or Contact CS_Agent.

If it is a common issue. Members here can help you quicker. Agents may take up to 2 -  4 hours to get back to you. Their hours are 9:00am to 10:00pm EST.

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Customers are required to use the chatbot to open tickets.  Sending a direct private message is only to be done as a last resort (or currently when a customer is unable to log into Self Serve).

[TheSterlinger]

To reach customer service agents your supposed to sign into your account and use the chatbot to create a ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[BKNS27]

@Klucha 

You can contact by dm them directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

or click on the Chatbot and type in Submit a Ticket or Contact CS_Agent.

If it is a common issue. Members here can help you quicker. Agents may take up to 2 -  4 hours to get back to you. Their hours are 9:00am to 10:00pm EST.