Credit card not accepted when activating a sim card

[phanhop]

A friend of my could not made a payment when activating a new sim card . Error: wrong credit card info while everything is right ! It happened to me too. I did have to redo (restart computer few times ) and finally it works ! I'm not sure why. My friend did restart her computer few times but her credit card is not accepted even changing credit card ! What did she do wrong ? Please help .

Thank you.

Hop Phan

[Meow · Accepted solution]

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Check charges on your CC. Payment might be processed even though system reports error. If you try multiple times with returned error you might be charged multiple times or you might trigger CC fraud lock when you would have to contact agent.

[zulfiqar]

Usually it happens if credit card is prepaid credit card or name and billing address, postal code is different from account holder.

[walker1]

@phanhop 

Try logging into the website using a browser in incognito or private mode instead, before trying to do your activation.    Try again if you're credit card wasn't charged yet, from the other activation tries.