Credit card expired - Can't make a paiement to reactivate account

[digitalmind]

My credit card expired and my last payment couldnt be made. My account has been suspended. I updated my credit card information for future payments, but I can't pay my actual balance to reactivate my account. When I try to do so, this red message appear : "

OneTimeTopup/MinimumMaximumAmountRequiredSnippet1,00$300,00$". I've seen a lot of people having the same issuue but there's no answer on how to solve it.

I cleared the cache on Chrome, tried on Explorer, and tried on another computer and got the same probleme. I need my service back. 

Please contact me asap please @CS_Agent

[Mary_M]

hey @digitalmind,

thank you for your patience!

I've just responded to your private message - rest assured that I'll get your issues resolved asap 🙂

Cheers,

Mary

[will13am]

Resoponse from the moderator team is not instantaneous.  Expect approximately one hour response time.

[digitalmind]

I ain't got no answer from Mods, but out of nowhere the website stopped giving me that error message and i was able to update my CC info and pay my balance due.

My account status switched to "Actived" (from "suspended") but I still can't make a phone call or use data. For those who were in the same situation, how long did it take to got the service back? 

Thanks !

[will13am]

I believe they also ask for account PIN for security purposes.  Of course you need to explain the nature of your issue as well. 

[digitalmind]

Thanks @will13am,

What are the "account information" they need ? I've PM'd them my phone number and name. Is it enough?

[will13am]

@digitalmind, to speed up the process, I suggest you send a private message to the moderator team right away.  When they see this thread, the first thing they will do is ask you to send them a private message with your account information anyway. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...