Credit Card Transaction Denied

[vvnwyl]

Hi, 

My credit card recently expired and I forgot to update the new credit card for auto-pay. My account is currently suspended and I am unable to make a payment online. The following message pops up when I try to enter my new credit card information: "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information." 

My current credit card does work fine, and I have tried entering the card information a couple times as well. 

Thank you for helping!

[Dunkman]

@vvnwyl

Also, leave the apartment number section blank in the address section.  The address should be exact as your credit card.  

[NDesai]

@vvnwyl Try using incognito/pivate browsing or try another browser. 

[popping]

@vvnwyl

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437