Credit Card Removal

[myfactbook]

Please remove my credit card info. The system won’t allow me to do it, I was just able to stop pre-authorized payment.

Please delete my credit card information. Thank you.

[hTideGnow]

hi @bardthebest  For credit card removal, you will need PM support agent to help.  Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[bardthebest]

How do I Customer Support Agent?

[myfactbook]

Thank you all.

[Handy1 · Accepted solution]

@myfactbook @You need supports help completely remove credit card info right away / otherwise as you already disabled auto pay . No more worry you won’t be charged again 

Getting help from agent

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[dust2dust]

You would need to ask support to do that. Asking here won't do anything.

You can also use a zero balance visa gift card and change to it. I could supply you the particulars if you like.

[walker1]

@myfactbook 

You have to ask a Customer Support Agent to do that.

Use the Chat Bot Simon to get a service ticket started first.