@sunsun1 the T-mobile rep was misinformed and gave you bad info. I can 100% confirm that both AT&T and T-Mobile are US roaming partners with Public Mobile, and I have used both networks (at various times) while visiting the US with my PM SIM and US romaing add-on(s).
The cause of your issue is not clear. You say your phone is relatively new. Did you confirm you had Mobile Data Roaming enabled in your settings? Many people disable this out of paranoia from experience with other carriers, whereas this is completely unnecessary with Public Mobile (due to the pre-purchase requirement and zero surprise billings after the fact).
You are quite within your right to hold out on yoru renewal but in the end you're probably just hurting yourself by not having service while you wait for satisfactory resolution. Totally within your rights, of course, but I'm not sure what you're planning to accomplish. If you don't get a satisfactory resoluiton on this issue, will you leave? If so, your line will need to be active in order to port our your number anyway. You may have conisdered all of this already or don't care, in which case, no offense intended. Do what you see is fit.
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