Continue with eSIM … error

[Ang_mac]

Hi,

Activating new account, I get to step 3 and tap “continue with eSIM” … then it says “Error. Something went wrong. Please try again.”. Multiple attempts have the same result. (iPhone 13)

Please help Thanks

[Gwanzi]

Also, double check your setting—> cellular —>SIM card details, is there any eSIM card in your phone already

[Gwanzi]

Have you ever restarted your phone, I think power off and on again could solve your problem

[Handy1]

@Ang_mac  Are you using the app to activate ? You need to activate on the app . If still no luck please submit ticket with support 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437