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Bailey1
Good Citizen / Bon Citoyen

Does anyone know a phone number or an email address where I can contact Public Mobile?  

4 REPLIES 4

darlicious
Mayor / Maire

@Bailey1 

What is the nature of your issue? The Community can help resolve most issues unless they require account access. Give us a try. Otherwise contacting customer support is via SIMon the Chat bot or via private message.

 

 

 

 

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

hTideGnow
Mayor / Maire

HI @Bailey1   They don't have a phone number to call.

 

May I know what the problem you have now?  The idea to the Community is you can try to find answer from here or we might be able to help

 

To open ticket with CS Agent,  you can open ticket at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

  1. start by typing : Contact CS Agent
  2. then Click "Contact Us"
  3. then Click "Other"
  4. finally Click "Click here to submit a ticket"
    you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Meow
Mayor / Maire

PM does not offer support over the phone.

To contact agent-CSA, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Need Help? Let's chat.