Contact to an agent

[Vilaysane45]

How can I contact or talk to an agent

[BKNS27]

@Vilaysane45 

Members on this Community can help you with most issues. If we can’t help, you can contact a CS_Agent.

What is your problem?

[hTideGnow]

HI @Vilaysane45   You can share your problem and we can try to help.

To contact PM CS Agent, please go to : https://publicmobile.ca/chatbot.

Follow this to get to ticket open screen quicker:

1. First type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv · Accepted solution]

@Vilaysane45  - everything is through ticketing messages.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster  use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

What seems to be your issue, maybe the community can help.