Confused

[PopeCanada]

Not even sure if this is the right place to ask this. I made a manual payment today and my service wasn't turned back on so I made another payment and my service was turned back on. So basically I paid double. 

Why didn't it accept my payment the first time? Will the extra cash roll over in to next month?

[cavemantoronto]

Once service is fixed, good news is extra balance won't be wasted.  It will be used at next renewal.

[JoeFrankRoy]

did you try to reactivate?

[Monica_M]

Hey @PopeCanada 🙂

Thanks for being part of our Public Mobile Community. In case you have any further question regarding this situation, you can reach us through private message , and we will be more than glad to help you.

Best regards,

Monica

Public Mobile Community Moderator

[sandpublic]

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@PopeCanada wrote:

Not even sure if this is the right place to ask this. I made a manual payment today and my service wasn't turned back on so I made another payment and my service was turned back on. So basically I paid double. 

Why didn't it accept my payment the first time? Will the extra cash roll over in to next month?

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When you dial *611 do you have a balance? If yes, then it will be applied next month.

[PopeCanada]

Okay thanks

[Lieux]

We can't tell you why but for sure the money will stay in your available funds for your next month fee!! It's still for you!

[PopeCanada]

Yes I see my monthly amount. Iv checked my bank account and I definitely paid twice. Why didn't it accept my first payment? 

[Anonymous]

@PopeCanada  If you check your self serve portal, do you see an amount in your account balance? Probably equal to one of your payments...