Community log in

[Sherbert1]

So I have been trying to log into the community for weeks. but each time it would not recognize me and would want me to create an account. I have an account I had contact people that I could communicate with. Now it made me pick a new user name and now I have lost all my contact people and All my back up information to problems. So just wanting to know if this is an issue or is thier a way for me to get my account back? I am good with my PM account to see my usage and all that good stuff. 

thanks

Sherbert

[Sherbert1]

yes that is what I did. A couple other people gave me the link also

Cheers

[Sherbert1]

yeah chat bot did not work for me at all when I tried to creat a ticket it wanted me to still log in first. So I have sent a message to CS.

Thanks for your help

[softech]

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@Sherbert1 wrote:

Thank you I will do that. I did the chat bot and tried to do a ticket but it wouldn't let me do a ticket until I could log in  

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@Sherbert1 

you can just message them here with your current login (Sherbert1)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

[Sherbert1]

Thank you I will do that. I did the chat bot and tried to do a ticket but it wouldn't let me do a ticket until I could log in  

[computergeek541 · Accepted solution]

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@Sherbert1 wrote:

So I have been trying to log into the community for weeks. but each time it would not recognize me and would want me to create an account. I have an account I had contact people that I could communicate with. Now it made me pick a new user name and now I have lost all my contact people and All my back up information to problems. So just wanting to know if this is an issue or is thier a way for me to get my account back? I am good with my PM account to see my usage and all that good stuff. 

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To regain access to your old Community account, customer support agents need to be contacted.

Please open a ticket using the chatbot:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot gives an error message, sned a private message to CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Sherbert1  You can try tapping resend code a few times . You may get option to send code to email instead . If no luck please submit ticket with support to help and get your old community ID back also 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437