Community Boards work again

[smp99]

So for many in Ontario this morning was a little stressful not being able to make outgoing calls. This community forum had many threads and there was at least 1 response from PM saying they were working on it.

Could you imagine if we had to call in (assuming 611 would work if they had call in support) to get an answer to this problem. By coming here hundreds of people were at least aware that if was not just them, it was widespread and PM was aware. You would have never reached a CSR, you would have been on hold, basically, forever. 

Suggestions about Google Hangouts came through various posts, something a CSR would never likely suggest. And then you could see the fix slowly working its way trought the system  

So a 2 hour outage, while not good, was made better because I could see the updates almost in real time.

[Mana]

Yes, a dashboard showing the current network status here on the community forum, would be very helpful.

[MoreYummy]

Yes, some kind of status board or update by public mobile staff is useful especially during downtime.

[Mana]

The community memebers here are really good and very quick to reply and help out.

Imagine calling in and being put on an automated hold for 45 minutes just get a status update.

[will13am]

With reliance on landlines switching to cellular, even a few hour outage creates a ton of chaos.  This forum is a great place for updates.  If only Public Mobile would issue something formal instead of relying on the user base. 

[Taekgun]

Agreed, today's issue really did show the power that the community has to share information via this forum; to get answers to issues and to see that you're not the only experiencing the problem.  This community is filled with an amazing amount of knowlegde, experience and information.  The Googel Hangouts solution was just one example of an "out of the box solution."

Good work by the @CS_Agent and all the other staff of PM (and the wider TELUS family I'm sure) for getting the issue resolved, and I agree with a few posts that I read, a quick "Tweet" or banner across the website to update members could have helped get info out there, but this forum did what it was supposed to do, provided a medium to people with problems and others with information and answers to help one another.