@pricesonthego wrote:It's active with Bell, contract ended yesterday but it is still active. The form wants an alternative active number in case there's problems. That's the one it switches too when I check eligibility. It's also the main number of our family phone plan... which made me wonder if it by default goes to the main number of the account.
Just to make sure we are talking about the same thing: You must be able to use the phone number to be ported with your previous provider until the port is completed.
For postpaid accounts you will get a prorated invoice at the end of the billing cycle.
For prepaid plans you need to have available funds, or, in Public Mobile's case (if porting out), have some days remaining before your plan would renew.
I just checked in my account and can't reproduce your problem. (I also want to keep the number I tried with that according provider and my current number on the account, so I didn't go all the way through initiating the port.) If I'm entering my phone number here:
it brings me to the form, which confirms eligibility in my book.
And it is not changing my numbers around in the form.
So, my question is: Are you trying to port at the same time as the SIM activation? If so, try going with a random Public Mobile number, and once the acccount is up and running properly port the number over.
For any port:
- Check "I'm authorized to transfer this number" box first.
- Use account number only, all numeric values witout spaces or spac holders like dashes etc. (unless porting from SpeakOut or PetroCan, where you should get in touch with their customer service to confirm the information needed. You'd also need to call ChatR to get the account number from them.)
- "Name on old service provider account" must be exactly as on your bill
Porting numbers from coorporate accounts might need transfering into a personal account with them first, depending on the previous providers account and plan structures and their ToS.
