a week ago - last edited a week ago by computergeek541
I am still being billed when I have cancelled account. How do I rectify this?
a week ago
PM can help to issue refund. Since you cannot properly login if your account is closed, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
when you log in do you see "subscribed" turned on? that is what PM calls autopay, you will need to turn that off to turn off auto pay.
If this has already been turned off and you're still being billed, you should reach out to a PM customer service rep and request a refund, you can message them here:https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
hi @BobLoudon
did you cancel it the proper way by turning off autopay or port out the line?
you can ask support agent to help.
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
