Chatbot not working.

[Blurst]

I have tried to access the chatbot SIMon but no luck. I used 2 different browsers Safari & Firefox and the best I get is a blank page.

[hTideGnow · Accepted solution]

HI @Blurst   message is the way to go if Chatbot is not cooperating

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Blurst]

Tried private windows and clearing cache and cookies in both browsers. I give up wasted too much time on this. 

[hTideGnow]

HI@Blurst   did you try using Incognito mode?  Try it and see if it helps

[Timer]

@Blurst 

i  tried now > Chatbot  is working,, use browser from computer,and clear cache and cookies and use one page inPrivate mode,

[Blurst]

Thanks I did that, but it still doesn't explain why the chatbot doesn't work.

[RossN]

@Blurst 

hi if you need a cs agent and simon doesn't work for you 

you can private message them here they can change your self serve account email

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Blurst]

I need to change my Email address.

[dust2dust]

What are you needing it for? Maybe we can help.