@DarleneDee wrote:
- My husband and I have both been charged for P-Sim cards trying to replace his that has been permanently blocked. 1st was charged to my visa April 23, 2026 & his account was charged today same thing. Both generated charges and errors with no explanation or email to confirm. His phone is not usable, please respond ASAP as we have serious medical issues that require his phone access for his medical devices such as Bi-Pap and Oxygen monitoring.
First, this forum is pretty much run by customers. Nobody from PM are actually here. You need to send them a private message via this link. Furthermore, if you folks do indeed have medical issues, being on a self serve service may not be a right choice for your own health and well being. You may wish to change providers such as Koodo or Telus where you can call a number and speak to a human.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
