Charged my credit card for 122.04 CAD!

[Pcosta]

Charged   outside of billing cycle. Reg charge is 45 dollars for my plan.

What is going on?

[Pcosta]

I will give you an update as soon as I get a response/resolution from the mods

[srlawren]

@Pcosta please keep us posted when you can.  More often than not, when someone posts here talking about a billing error, it turns out there is an explanation for it and the charges were correct (that's why a few of us asked if you had another account, and someone asked about an immediate plan change, etc).  However, in your case I think we've ruled out the common things that people don't realize were legit billing.  Yours appears to be one of those rare actual billing errors.  

[Pcosta]

Ok. Done that already... Let's wait and see

[Dunkman]

@Pcosta

Likely billing error.  You will need to contact moderator to fix the issue.  Probably need to wait 1-2 days for response.  

[Pcosta]

No changes whatsoever. I just removed the autopay function yesterday. But that was after the charge.

[Anonymous]

@Pcosta, any chance you made an immediate plan change on or just before Sept. 5?.

[Pcosta]

No I don't have any other numbers or accounts...

[NDesai]

@Pcosta You were correctly charged for the Aug 26th renewal. As for the Sep 5th charges, do you have any other Public Mobile account that has your credit card? 

[Pcosta]

[srlawren]

@Pcosta your screen shot only shows a payment of $45 (+tax on top of that).  I don't see one that would explain a credit card charge of $122.04.  Do you happen to live in Ontario or another province with 13% sales tax?  122.04 is 108 + 13%.  Do you maybe have a second account on a 90 day plan which costs you $108+tax after rewards?  

[Dunkman]

@Pcosta

Your payment history does not show a withdrawal from this account.  Do you have any other public mobile accounts?  

You likely need to contact moderator to sort out billing issues.

Send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

BTW, you might want to delete your VISA number off the screen shot.  

[NDesai]

---

@Pcosta wrote:

Done. Just edited my post

---

Please delete your 2nd pic from your profile. It contans very important info that you should not be posting to the public. Go to your profile and see photos. Delete/edit it asap. 

[Pcosta]

Done. Just edited my post

[NDesai]

Pcosta, Is that what you were charged on your credit/debit card? Can you post a screenshot of your payment history from your self-serve account? Be sure to hide any personal details.

I am curious to see what went wrong.