Charged after porting out.

[Epo]

How do I get access to all my bills. I believe I should not have been charged.

[Dunkman]

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@Epo wrote:

Support claims they charged me early so it was before the service was canceled. They said it works like Netflix, but with Netflix I could have used the service until my last paid subscription period was up, not been looked out instantly yet charged again.

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The billing cycle can be confusing since it is every 30 days (not monthly).  Community members usually recommend porting out a few days before your payment date to avoid situations like yourself. 

[Epo]

Support claims they charged me early so it was before the service was canceled. They said it works like Netflix, but with Netflix I could have used the service until my last paid subscription period was up, not been looked out instantly yet charged again.

[Meow]

If you ported a day/two before renewal you might get charged and most likely PM prepared accounts for renewals.

[slusagm]

PM can help to issue refund 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:    https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@Epo  You need to engage support for refund if your owed $ 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage