Charge 4 times for plan upon sing up

[TomEnns]

SO I had some issues this morning. I bought a new sim card and tried creating a new account with my @icloud.com email. This errored out after I hit activate but somehow it activated the sim card but said that there was no plan on the sim when I try texting from the phone. So I try logging in with the account credentials I just created and it didn't work. It said the account doesn't exist when I try the forget password option. 

So step two as I needed a phone this morning is I went a got a second sim card and created a new account with the same plan and new email address on the new sim card. This one worked just fine. However when I looked at my credit card charges I see 4 charges for $56.50 from public mobile. I looked at my current account and I only have service for one month and no credit. Any ideas how to fix this? 

[dabr]

@TomEnns   I know sometimes pending  charges appear twice on an online CC account and then will usually get corrected within a day or two.

[Luddite]

@TomEnns  You actually created 2 activate accounts but were charged twice for each. When a payment goes through during activation an account has been created even if you have no access or service. Weird I know, but PM's systems are quirky. Nevertheless, I manage several accounts aged 1-5 years with never a glitch.

If credit to your active account is not acceptable make that crystal clear to the moderators after they contact you.

Welcome aboard.

The good ship "PM Adventure".

[hTideGnow]

Moderator should be able to help.

i had similar experience.. I activated twice via Walmart.. because the activation screen crashed half way and we all thought it didn't went through the first time.   Lucky thing is that Walmart called PM and figured this out on the spot..

I was asked at the moment if i want my money back on the credit card or if i want to add the amount on my PM account that I am keeping.. i choose to refund on the credit card.. bad choice.. it took forever.. and I have to open a ticket a week after.. that time, I ask them to just move the fund to my active PM account and I got it within 2 days

So, if you are asked, i suggest you ask them to move the fund to your one active PM account.. less hassle.. 

[computergeek541]

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@TomEnns wrote:

SO I had some issues this morning. I bought a new sim card and tried creating a new account with my @icloud.com email. This errored out after I hit activate but somehow it activated the sim card but said that there was no plan on the sim when I try texting from the phone. So I try logging in with the account credentials I just created and it didn't work. It said the account doesn't exist when I try the forget password option. 

So step two as I needed a phone this morning is I went a got a second sim card and created a new account with the same plan and new email address on the new sim card. This one worked just fine. However when I looked at my credit card charges I see 4 charges for $56.50 from public mobile. I looked at my current account and I only have service for one month and no credit. Any ideas how to fix this? 

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Please open a ticket by going to https://publicmobile.ca/chatbot .

The method posted earlier does work but involves extra steps and Public Mobile has stated that messages sent using the private meaaaging method will be assigned a lower priority.

[Anonymous · Accepted solution]

you need send a private message to @Moderator_Team. clicking here.

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- explanation to them nice service 🙂

Good Luck 🌺