Changing plan

[Amir_H]

I'm a new subscriber. I purchased  to the plan with 50G for US and Canada. Right from the beginning I had problems to transfer my number to Pubic mobile network. Thanks to Marius (Agent) I got my number but I never could connect to data. Still not connected!!. Could you tell me if I can switch to a cheaper plan and get reimbursed since I haven't used or connect to Public mobile data?

[computergeek541]

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@Amir_H wrote:

I have Telus SP as APN connect to which has almost all your description on it. I also have Telus.com to choose but I can't connect. I use to have public mobile couple of years ago and I had no problem. I just left Virgin Mobile and I had no connection problems.i have no problem using T mobile SIM in US. I just can't connect for some reason.

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Telus settings cannot be used.  The Public Mobile settings need to be used, specifically sp.mb.com .

[Amir_H]

I have Telus SP as APN connect to which has almost all your description on it. I also have Telus.com to choose but I can't connect. I use to have public mobile couple of years ago and I had no problem. I just left Virgin Mobile and I had no connection problems.i have no problem using T mobile SIM in US. I just can't connect for some reason.

[softech]

@Amir_H what phone do you  have?? is that a Canadian model phone or something from overseas??

Start with Reset All Networks and see if it helps

if not, and if it is an Android, compare the following APN settings , update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D