Changing email address

[burellechristin]

Hi Public Mobile Support,

I need help changing the email address on my primary account. I recently regained access to this account. In the meantime, due to email access issues, I mistakenly started to create a new account using my current email address. This new account is inactive, but it's preventing me from updating the email on my main account to my current one.

As an older user, I would greatly appreciate your assistance in changing the email address on my primary account. Thank you.

[Handy1]

@burellechristin  If you can’t log into your account and get to profile page to change email you can ask support to help you with this 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @burellechristin 

supposed you can still use the old email to login PM My Account.  But if you cannot, then ask PM support agent to help.   you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage