Changing address - won't work

[hopalong1]

Hi,

I am trying to update my address so my auto credit card payments go through.

The website keeps telling me to enter a valid address. 

Is there a specific format they want it entered in?  I know how to get to the page to change it, the site won't let me.

Thanks,

[hopalong1]

Thank you!

[cellphoneuser1]

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@hopalong1 wrote:

Thank you. The postal code will not match the CC. I will contact CS agent. Thank you

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Did you move recently? The address where you're living now doesn't matter.  Type in the postal code that you bank has for the credit card update.

[hopalong1]

Thank you. The postal code will not match the CC. I will contact CS agent. Thank you

[cellphoneuser1]

---

@hopalong1 wrote:

Hi,

I am trying to update my address so my auto credit card payments go through.

The website keeps telling me to enter a valid address. 

Is there a specific format they want it entered in?  I know how to get to the page to change it, the site won't let me.

Thanks,

---

No address is needed for credit card payment. Only the postal code part of the address is needed.

[hTideGnow · Accepted solution]

hi @hopalong1 

after you joined, the address is not that important.  Even for payment, as long as the postal code matches the one on your credit card, it will be ok

but if you want to properly update the address, then ask support agent to help

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage