03-23-2023 07:20 PM - last edited on 03-23-2023 07:35 PM by computergeek541
Current SIM stopped working after last phone update. Purchased new SIM. Attempted to change the SIM number under my account settings, but every time I select “save changes” nothing happens. Please advise.
Solved! Go to Solution.
03-23-2023 07:46 PM
I had tried restarting the phone before purchasing the new SIM. I was actually having some difficulties with receiving and making calls periodically during the past two weeks. Then, today, I was unable to make any calls. The SIM card would not work in other household cells either. I never thought of contacting a CS_Agent regarding the problem. Thank you, I will keep that in mind should this problem arise again. I appreciate your time and your response!
03-23-2023 07:32 PM
Okay, perfect. That worked! Thank you for the solution to a very frustrating evening.
03-23-2023 07:24 PM
Don’t think you need to purchase another SIM. After the update, try rebooting the phone again with the old SIM and see if that helps.
If that didn’t help, contact a CS_Agent to investigate the problem. If not, It could be a provisional backend issue with the old SIM.
03-23-2023 07:21 PM
@J4557M you were using mobile phone for change sim request?
go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)