Changing Plan

[Musiclover18]

I'm currently on the 28 dollar plan, bought a new phone and need to change my plan to the $40 plan, but am not sure how to. It won't let me do it through self-serve and I do need to buy a sim-card at Walmart.

[Luddite]

@Musiclover18 From your description I think you are on a Legacy plan (pre Jan 27/15); originally $25 now $28. You cannot change your plan in self-serve because doing so will cancel your access to call centre support. So, you must call 611 and waiting on line until a rep answers. Be ready to tell him/her exactly which currently offered plan you want, and to authourize payment from your registered credit card.. You will not get any credit for unused time.

[Musiclover18]

how long does it take for them to reply, been over half an hour

[PJC]

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@Musiclover18 wrote:

actually, I did find my sim card

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If you have an existing SIM then you should not need a new one. Just send a message to the moderators and they should be able to manually help you change your current plan to the desired plan you want. Here is the link to send a message to the mods:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Musiclover18]

actually, I did find my sim card

[will13am]

@Musiclover18, do you have one of those old phones that don't have a SIM card?  If so, you will need to get a SIM card.  

[Musiclover18]

I don't have a sim card right now, had this phone for 3 years and it doesn't let me change it, it says to call *611 and I don't think there is anyone I can talk to right? How do I get to customer service?

[KMG]

You should not need to buy a new SIM.  Just move the SIM from your old phone to your new one.

Log in to selfserve and click on "Change Plan" and change to whatever you want.