Changing Credit Card Information

[colleenm]

My credit card has been re-issued and I am trying to update the new credit card information. I went to "Manage Auto Pay" but the option to change my credit card/add credit card/remove credit card etc. does not appear. I've searched this forum and the only advice I can find is to visit the "Manage Auto Pay' tab.

[Khemeon]

Thank you! I’m new and have no idea how to move around. 

[colleenm]

I'm not a modertor, I'm just another customer who had an issue changing my cc information. What did work for me was changing my browser from chrome to safari. This seems to be a common issue so hopefully that works for you too.

[colleenm]

I'm not a moderator and don't have any control over how expiry date options. Sorry.

[Lieux]

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@brando72 wrote:

can you please send me a message as well, i am  hoping to change my credit card information as well

thanks 

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Not here ..you need to send to the moderator a private message if you want a message from them..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[brando72]

can you please send me a message as well, i am  hoping to change my credit card information as well

thanks 

[sunflowershine]

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@Khemeon wrote:

Can you help me too! New credit card and the expiry date is 2025 and your system only has up to 2024. 

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@Khemeon In this situation, you need to contact the Moderator to do so. You can click on the Envelop icon and send to "Moderator_Team" and put down your problem. They will be replied within 2 days.

[Khemeon]

Can you help me too! New credit card and the expiry date is 2025 and your system only has up to 2024. 

[xiamenfish]

 Go in

Payment --- Make a Payment --- One Time Payment --- you can see the orange (Manage credit or Visa Debit card) ,Now change and upgrade your credit card information.

[colleenm]

Thanks, this did end up being the fix.

[CS_Agent · Accepted solution]

Hi @colleenm,

We've replied to your private message! Please check your inbox.

Thank you,

Syed

[krazykiwi]

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@colleenm wrote:

My credit card has been re-issued and I am trying to update the new credit card information. I went to "Manage Auto Pay" but the option to change my credit card/add credit card/remove credit card etc. does not appear. I've searched this forum and the only advice I can find is to visit the "Manage Auto Pay' tab.

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Hi,

If you click on the "Manage AutoPay" tab you will see another link to remove autopay. Then go from there.

Also you can click the tab "Make a Payment" next to "Available Funds" and then "Manage Credit Card or Visa Debirtt Card".

Remove the the card and then add the card with the new criteria. Do not try to update the information, this tends to lead to problems.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

[colleenm]

No

[colleenm]

Thank you!

[Alex888]

Try using a different browser or mode, most people find that Chrome incognito works best.

[Jackhyf63]

Do you have any ad blockers or plugins enabled that could be interfering with the process?

[Sharry19]

@colleenm  Please send a Private message to Moderator by clicking on this link @Moderator_Team they will look into this issue 

*** Please note: I am not a Moderator ***

[Lieux]

You will need help from the moderator.. @colleenm here..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and explain what happened with details...waiting time is few hours to 2 days....patience..

[colleenm]

Thank you but I am on a computer and I did try refreshing and logging out then in and even restarting my computer. I was able to get the rest of the screen to appear but now I am repeatedly getting a message that my card information can't be saved (can't recall the exact wording) or that the transaction cannot be completed.

So far, this has not been a user-friendly experience and something I'm going to be giving a lot of considertion to.

[colleenm]

Thank you but I'm not on my phone, I'm on a desktop computer.

[Sharry19]

@colleenm Try on computer & try to check on different browsers ! it should work 

[Jackhyf63]

@colleenm Try to turn off your phone and wait 5 mins and turn on your phone.

[Lieux]

Ok try on a computer...?? Or try using the incognito/private browsing mode....

[colleenm]

No worries on the big message. The problem I'm having is that those options are not appearing on the screen for me. 

[Lieux]

Here Manage my card in red @colleenm ...Sorry for the big message it was LIVE