Changed plan but still not updated.

[Leanne11]

Hello, I changed from the $40 5g plan to the $40 75g plan. It still says I have the 5g plan and says I used all my data all ready. I have no wifi where I live so I depend on data. I’m really frustrated as there’s no actual customer service to speak to, and annoyed i spent $40 and the change wasn’t even made. Not sure how to go about this. 

[hTideGnow]

hi @Leanne11 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

Also, make sure you phone does not have any Mobile Data limit setup, disable them

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage